Return Policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (by contact form). To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
 
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
 
If you have requested that services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
 
Exclusion or premature expiry of the right of revocation

The right of withdrawal does not apply to contracts:

 

  • for the delivery of goods that are not prefabricated and / or for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

  • contracts for services, if the entrepreneur has begun to perform the service before the expiry of the withdrawal period and the service has then been fully performed;

  • for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;

  • for contracts that are subject to the Distance and Off-Site Selling Act;


The right of withdrawal expires prematurely for contracts:

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;

  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;

  • for the delivery of photographic, audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

  • All merch, and print items are not finished stock goods and are produced after receipt of order and are therefore excluded from revocation;

  • Digital goods cannot be returned and are therefore also excluded from revocation;

  • If the customer is an entrepreneur, a revocation is completely excluded.